Hinahon, on the App Store

A room of calls you can run before they happen.

Every object here is a call. You talk, an AI plays the person on the other end, and it does not go easy on you. Sales and customer service, spoken in English with Tagalog and Vietnamese captions, scored across seven dimensions when you hang up.

That is exactly why actors, politicians, and top sales professionals rehearse and practice. Use a recorder, a role play buddy, or a coach to help you rehearse.

Jeb Blount, Fanatical Prospecting

Object one

We already have someone for this.

Call: Cold call
Track: Sales
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Opening, objection handling, pacing

The collection

Five more, labelled the same way.

Opening line, track, languages, and what the app scores when you run it.

Object two

He is not taking calls today. What is this about?

Call: The gatekeeper
Track: Sales
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Opening, tone, pacing

Object three

Just send me some information and I will look at it.

Call: Discovery
Track: Sales
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Discovery, value communication, tone

Object four

This is the third time I have called about this.

Call: Angry customer
Track: Customer service
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Tone, objection handling, pacing

Object five

I want my money back, today.

Call: Refund and billing
Track: Customer service
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Objection handling, value communication, closing

Object six

We have decided to cancel at the end of the month.

Call: Retention
Track: Customer service
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Discovery, value communication, closing

Object seven

Nothing on this one yet. It is the call you have been avoiding, and it is the one the app is for.

Call: Yours
Track: Either
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: All seven dimensions

Object one, opened

The part of the call nobody rehearses.

This is the cold call from the top of the room, running. The customer speaks first. The line under his is yours.

The last rule of labeling is silence. Once you have thrown out a label, be quiet and listen.

Chris Voss, Never Split the Difference

Unrehearsed Cold call

Them We already have someone for this.

You Your line is blank.

Them Hello? Are you still there?

Hinahon measures pace, filler words and dead air on the device, and scores the rest of the call across seven dimensions.

The instrument

Seven dimensions, on every call you run.

iOpeningThe first fifteen seconds, and whether the call survived them
iiDiscoveryWhether you found out anything you did not already know
iiiValue communicationWhether what you said connected to what they told you
ivObjection handlingWhat you did with the pushback when it landed
vClosingWhether you asked for the next thing, plainly
viToneHow you sounded, not what you meant
viiPacingSpeed, filler words, and the silences, including that one

Delivery metrics such as pace, filler words and dead air run on the device for instant results. The deeper coaching runs in the cloud. Audio is processed and discarded, transcripts stay in your account, no recordings are stored, and there are no ads.

The ledger

Pay once. Keep the calls until you use them.

$19.99Starter Pack25 calls, yours with no expiry
$49.99Pro Pack100 calls, where most people land
$99.99Business Retainer100 calls, shared across your team
$199.99Business Retainer Plus250 calls, for a bigger team

No subscription, no auto-renewal, no clock running while you are not on a call. Buy a pack, use it whenever you need to rehearse. Running a team through the same objections every week is exactly what the two business packs are for.

Documentation, sixty seconds

One take, start to finish: the scenario picked, the call run, the scorecard back. Sound on if you want to hear what the other side sounds like.

Inquiry

Run the first one here, where it is free.

Hinahon is on the App Store for iPhone and Google Play for Android. If you want it for a team, or you want a scenario built for the call your people keep losing, write to hinahon@wsbroundtable.com.

Platform: iPhone, Android
Tracks: Sales, customer service
Spoken in: English, with Tagalog and Vietnamese captions
Scored on: Seven dimensions, every call
Audio: Processed and discarded, nothing stored